Our company is a professional special vehicle manufacturer with independent R&D capabilities. Through years of unremitting efforts by all staff, we have formed a complete industrial chain covering design, manufacturing, sales, quality inspection and after-sales service. After-sales service is an important pillar of our pre-sales, in-sales and after-sales processes. Especially in recent years, with the continuous improvement of production capacity and the development of export trade, our after-sales service system has been fully improved, and we won the 7-Star After-sales Service System Certification in September 2020.
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Service System
1. Service Assurance: Our services strictly comply with the company's procedure documents and quality manual, and are guaranteed in accordance with market and customer requirements.
2. Service Tenet: Professionalism creates value, integrity builds the future!
3. Service Organization: The After-sales Service Department is responsible for the company's after-sales service and managing the service work of all overseas offices.
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Service Principles
If the customer strictly follows the instruction manual and operates the vehicle normally, within one year from the date of purchase (subject to the vehicle factory registration card) and the driving mileage does not exceed 25,000 kilometers, any component damage caused by design, manufacturing or assembly issues shall be verified by the relevant vehicle service station and supervision department. Submit written documents to our after-sales service department within three working days, and we will provide Three Guarantees service after confirmation.
Specific services are as follows:
1. During the Three Guarantees service period, product quality issues are mainly covered by free repair (excluding wearing parts and electrical components).
2. Lifetime warranty. For products beyond the warranty period, only the cost of spare parts will be charged for replacement.
3. 24-hour Service Hotline: 400-116-0866.
